The OR-IEH-02 error is a payment-related issue you might encounter when using Google services like Google Play, Google Pay, or Google Ads. It typically appears with a message like “An unexpected error has occurred. Please try again later [OR-IEH-02],” suggesting that the transaction failed due to an internal processing error rather than a specific issue with your payment method.
What Causes the OR-IEH-02 Error?
This error is often linked to:
  • Google Server Issues: A temporary glitch or outage in Google’s payment system can trigger this generic error.
  • Processing Delays: Your payment might be stuck in validation limbo between Google and your bank.
  • Connectivity Issues: An unstable or interrupted internet connection can disrupt the transaction.
  • App or Account Sync Problems: An outdated app or a glitch in your Google account’s payment profile might be the cause.
  • Bank-Side Hiccups: Occasionally, your bank might decline the transaction without giving Google a clear reason, resulting in this catch-all error code.
How to Fix the OR-IEH-02 Error
Here’s a practical troubleshooting guide:
  1. Wait and Retry:
    • Since this is often a temporary issue, wait 10-30 minutes (or a few hours if necessary), then try the transaction again.
  2. Check Your Internet Connection:
    • Ensure you’re on a reliable Wi-Fi or mobile data network. Restart your device or switch networks to rule out connectivity problems.
  3. Verify Payment Details:
    • Visit payments.google.com, sign in, and go to “Payment methods.”
    • Confirm your card’s number, expiration date, CVV, and billing address are correct and match your bank’s records.
  4. Clear App Cache:
    • On your Android device, go to Settings > Apps > Google Play Store (or Google Pay) > Storage > Clear Cache.
    • Restart your device and attempt the payment again.
  5. Update Apps and Software:
    • Open the Google Play Store, go to “Manage apps & device,” and check for updates to Google Play, Google Pay, or your phone’s OS. Install any available updates.
  6. Try a Different Payment Method:
    • Add an alternative card or payment option (e.g., PayPal, UPI, or a Google Play gift card) and retry the transaction.
  7. Contact Your Bank:
    • If the issue lingers, check with your bank to ensure they’re not blocking the payment due to security settings, insufficient funds, or other restrictions.
If It Still Persists
If these steps don’t work, it’s likely a deeper issue with Google’s servers or your account. Go to support.google.com, select the service you’re using (e.g., Google Play or Google Pay), and reach out to support. Provide the error code (OR-IEH-02) and details of what you’ve tried—they can look into it further.